Zade Servers — Terms of Service
Last Updated: 18 May, 2026
These Terms of Service (“ToS”, “Terms”) govern all services provided by Zade Servers (“we”, “us”, “our”) to you (“customer”, “client”, “you”). By ordering or using any of our services, you agree to be bound by these terms in full.
These Terms are supplemented by our Acceptable Use Policy (AUP), which is incorporated by reference. In the event of a conflict, the stricter provision applies.
1. Modifications to These Terms
We reserve the right to update or amend these Terms at any time. When changes are made, we will update the “Last Updated” date at the top of this document. It is your responsibility to review these Terms periodically.
Continued use of our services after any update constitutes your acceptance of the revised Terms.
2. Law of the Land
Zade Servers follows a Law of the Land policy. All content and activity on our services must comply with the laws of the country in which the service is physically hosted, as well as all other provisions in these Terms of Service and our Acceptable Use Policy.
If you believe a service hosted with us is in violation of the laws of its hosting country, please file a Police Report with your local law enforcement authority. We cooperate with legitimate law enforcement requests as required by applicable law.
The following content is treated as a serious offense and may result in immediate suspension or termination of your service:
- Child Sexual Abuse Material (CSAM)
- Non-Consensual Intimate Imagery (NCII)
- Extremist or terrorist propaganda
- Any other content that is illegal under the laws of the server’s physical location
While we permit legal adult content, it must remain compliant with the laws of the hosting country at all times. Wilful or repeated violations of this policy will result in permanent account termination without a refund.
3. Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to register an account or use our services. By registering, you confirm that you meet this requirement. We reserve the right to terminate any account we reasonably believe is held by a minor. By using our services, you further warrant that you are not a resident of any country, or a member of any organization, currently sanctioned or restricted by the United States Office of Foreign Assets Control (OFAC).
4. Account Registration
- You must provide accurate, current, and complete information at registration, including your full legal name, residential address, and valid contact details. P.O. Boxes and mail-forwarding addresses are not accepted.
- Account details must match the information associated with your payment method.
- You are responsible for maintaining the security and confidentiality of your account credentials. All activity under your account is your sole responsibility.
- If you become aware of any unauthorized access to your account, you must notify us immediately.
- You may not share account access with others or open duplicate accounts to abuse promotions, evade bans, or engage in fraudulent activity. If you require multiple accounts for a legitimate reason, contact us for written approval before proceeding. Information must be consistent across all accounts.
5. Services
5.1 Service Availability and Uptime
We target a 99.9% service availability, calculated on a monthly basis using our internal monitoring systems.
If we fail to meet the 99.9% uptime commitment in a given month, and the downtime is not due to any of the exclusions listed below, you may be eligible for compensation in the form of service credit or service extension. To request compensation, open a support ticket at https://my.zadeservers.net/submitticket.php within 7 days of the end of the affected month. Requests submitted outside this window will not be considered. Credits are applied to your account and cannot be withdrawn as cash.
Uptime SLA exclusions — the following are not counted as downtime:
- Scheduled or emergency maintenance (see Section 5.2)
- Outages caused by your actions or misconfigurations
- Third-party network or upstream provider failures outside our control
- Force majeure events (see Section 15.3)
- Suspension due to non-payment or policy violations
5.2 Scheduled and Emergency Maintenance
We perform scheduled maintenance to keep our infrastructure secure and up to date. We will provide at least 24 hours’ advance notice via email or ticket for planned maintenance that is expected to impact service availability.
Emergency maintenance may be performed without prior notice where necessary to protect the integrity, security, or stability of our network. Downtime resulting from either scheduled or emergency maintenance is excluded from SLA uptime calculations.
5.3 Server Migration
As a normal part of operations, it may occasionally be necessary for us to migrate your service to different hardware or a different node within our infrastructure. As a result, your assigned IP address may change. We will provide reasonable notice where possible, but we do not guarantee retention of any specific IP address.
5.4 Domain Registration
Where services include domain registration, we act solely as an intermediary with the relevant registry. We have no control over whether a domain is ultimately allocated and cannot be held liable for registration failures. Domain registrations are subject to the terms and conditions of the applicable domain registry.
5.5 Technical Support
All services provided by Zade Servers are unmanaged by default. You are responsible for the administration, configuration, and maintenance of your own service. We do not manage your operating system, software stack, or applications.
We offer best-effort support for network-level issues, hardware faults, and other matters directly within our control. Support for general technical issues outside the scope of infrastructure may be provided at our discretion but is not guaranteed. We aim to respond to support tickets within 24–48 business hours, though complex matters may require additional time. We will keep you updated on progress until a resolution is reached.
5.6 Hardware Specifications
We strive to deliver the exact specifications advertised at the time of order. In rare circumstances, we may substitute equivalent or higher-performing hardware based on availability. Substitutions will not be made across fundamentally different hardware classes.
5.7 Geolocation
The geolocation of our IP subnets is maintained by third-party databases and organizations, and may not always be accurate. If your use case requires a specific geolocation (e.g. accessing region-locked content), please contact us before ordering to confirm whether it can be supported.
6. Acceptable Use
6.1 Your Responsibility
You are solely responsible for all content and activity on your service. It is your obligation to ensure everything you host or do complies with applicable law and these Terms.
6.2 Prohibited Activities
The following are strictly prohibited on our network:
- Hosting or distributing CSAM, NCII, or extremist propaganda
- Sending unsolicited email (spam), or using false sender information
- DDoS/DoS attacks, brute-force attacks, or IP spoofing
- Phishing, fraud, or any form of deceptive activity
- Hosting or distributing copyright-infringing content or pirated/cracked software
- Any activity that damages our infrastructure, harms other customers, or degrades the reputation of our IP ranges
- Any content or activity that violates the laws of the hosting jurisdiction or your local jurisdiction
6.3 Activities Requiring Pre-Approval
Certain activities, while potentially legal, are known to generate abuse complaints and harm IP reputation. The following require written pre-approval from us before use. Proceeding without approval may result in immediate suspension:
- Operating a TOR exit node
- Running port scans or network reconnaissance tools
- Operating an open mail relay or mass mailing system
- High-volume cryptocurrency mining that impacts shared infrastructure
- Any other activity that regularly generates third-party complaints
To request approval, submit a support ticket describing your intended use case in detail. Approval is granted at our sole discretion and may be revoked at any time.
6.4 Email / Port 25
Outbound port 25 is blocked by default. If you have a legitimate use case requiring port 25 access, submit a support ticket explaining your project and intended email usage. Abuse of email privileges after unblocking will result in permanent revocation with no further unblocking requests considered.
6.5 Resource and Fair Use
Even on plans with generous or unmetered allocations, you must not consume resources in a manner that degrades the performance or experience of other customers on shared infrastructure. Excessive CPU, RAM, bandwidth, or I/O usage that impacts other customers may result in throttling, temporary suspension, or a requirement to upgrade to a more appropriate plan. For full details, refer to our Fair Use Policy.
6.6 Copyright
If we receive a valid copyright or intellectual property complaint related to content on your service, we will forward it to you with a response window of 24–72 hours depending on the nature of the complaint. Failure to respond or resolve the issue may result in content removal or service suspension. Repeat or wilful infringement will result in permanent account termination. We validate complaints before acting on them and will not take action on frivolous or clearly invalid notices.
6.7 Abuse Complaints and Fees
If we receive an abuse complaint related to your service, you must respond within 24 hours. Failure to respond may result in suspension. In cases of intentional or severe abuse — including activities that result in our IP addresses being listed on spam blacklists or abuse databases — an administrative fee of $25 USD per affected IP address will be assessed to cover the cost of IP reputation cleanup and abuse resolution. This fee is due immediately upon assessment and is in addition to any other remedies available to us. Outstanding administrative fees remain payable even if your service is subsequently suspended or terminated.
Resellers and those operating shared hosting environments must inform us in advance. We can then arrange extended response windows and apply appropriate handling to abuse complaints.
7. IP Address Ownership
All IP addresses assigned to your service remain the sole property of Zade Servers at all times. You are granted a non-exclusive license to use assigned IP addresses for the duration of your active service only.
Upon service suspension, cancellation, or termination — for any reason — all assigned IP addresses are immediately released back into our available pool. This process cannot be reversed. You have no claim to retain, transfer, or sell any IP address assigned to your service.
8. Data and Security
8.1 Your Backups
You are responsible for maintaining your own data backups at all times. Where backups are included in your plan, they are provided on a best-effort basis and carry no guarantee. We are not liable for data loss under any circumstances.
8.2 Backups Before Changes
You must perform a full backup of your data before requesting or applying any changes to your service. We are not responsible for data loss resulting from upgrades, downgrades, migrations, or any other service modifications.
8.3 Credentials
Keep your account login details confidential. We will not be held liable for losses resulting from your failure to secure your credentials or from unauthorized access you did not promptly report.
9. Intellectual Property
All content you host or upload remains your property. We claim no ownership over customer content.
All infrastructure, software, platform tools, branding, trademarks, and related materials provided or used by Zade Servers remain the exclusive intellectual property of Zade Servers. These Terms do not transfer any of our intellectual property rights to you. You may not copy, reverse-engineer, resell, or create derivative works from any part of our platform or software.
10. Privacy and Data Protection
Zade Servers is a US-based company. We collect and use personal data only as necessary to provide and manage your services.
We do not sell your personal data to any third parties. Data may be shared with service partners solely to the extent required to deliver your services (for example, payment processors or data centre providers). All such partners are required to handle your data appropriately.
You have the right to request access to or deletion of the personal data we hold about you by contacting us through our support ticket system.
11. Billing and Payments
11.1 Pricing
Current pricing is always available at https://my.zadeservers.net/store. We reserve the right to adjust pricing with reasonable notice, subject to Section 1 of these Terms.
11.2 Invoicing
Invoices are generated and sent by email 10 days before the due date. Payment is due on the due date. Invoices can be sent by post on request for an additional service fee. Fees may apply for invoice corrections not caused by our error.
11.3 Suspension and Termination for Non-Payment
- Services will be suspended if payment is not received within 1 day of the due date.
- Services will be terminated, and all associated data and backups permanently and irreversibly deleted, if an invoice remains unpaid for more than 7 consecutive days past the due date.
If you are unable to pay by the due date, you may contact us to request an extension. Extensions are granted at our sole discretion and are not guaranteed.
11.4 Late Fees
A flat late fee of 10% of the outstanding invoice amount will be applied once per invoice to balances that remain unpaid past the due date. This fee is assessed once and does not compound. Administrative fees may also be applied for significantly overdue accounts or other policy violations.
11.5 Refund Policy
All fees paid to Zade Servers are generally non-refundable. No refunds are issued for cancellations, unused portions of a billing period, or dissatisfaction with service. However, we understand that exceptional circumstances arise. If you believe you have grounds for a refund, you may contact us through our support ticket system and your request will be reviewed on a case-by-case basis. Refunds at our discretion do not set a precedent for future requests. Setup fees, where applicable, are non-refundable in all circumstances.
11.6 Promotional Pricing and Coupon Abuse
Promotional pricing, discount codes, and introductory offers are intended for new customers and legitimate single-use per account. The following are strictly prohibited:
- Creating multiple accounts to claim the same promotion more than once
- Using another person’s account or identity to obtain a promotional rate
- Applying discount codes in a manner inconsistent with their stated terms
- Any other activity intended to obtain pricing or benefits through deception
We reserve the right to cancel orders, revoke credits, and terminate accounts where promotional abuse is detected. Any balance owed as a result of pricing adjustments following abuse remains due and payable.
11.7 Account Credit
Account credit does not expire and cannot be transferred between accounts. Credit balances are automatically applied to future invoices and may not be withdrawn or refunded.
11.8 Chargebacks and Disputes
Filing a chargeback or payment dispute will result in the immediate suspension of all services on your account until the dispute is resolved. We reserve the right to terminate all services without compensation in the event of a chargeback. Any unpaid balance resulting from a reversed payment remains due and payable.
12. Service Modifications and Transfers
12.1 Modifications
Upgrades and downgrades cannot be processed on or after a service’s due date. All outstanding invoices must be settled before any modification is applied. No credit or refund is issued for downgrades. If you believe your circumstances warrant an exception to this policy — for example, a significant mid-cycle plan change — you may contact us through our support ticket system to request a discretionary review. Exceptions are not guaranteed and are assessed on a case-by-case basis.
12.2 Service Transfers
You may transfer a service to another account subject to the following conditions:
- The service must have been active for at least three months
- No outstanding invoices or ToS/AUP violations on either account
- Both parties must confirm the transfer in writing through our support system
- A transfer fee may apply
13. Contract Duration and Cancellation
13.1 Contract Term
Unless otherwise agreed, services run on an indefinite month-to-month basis.
13.2 Cancellation by You
You may cancel at any time via our client portal or by submitting a support ticket. Cancellations take effect at the end of the current billing cycle unless you select immediate cancellation. Upon cancellation, all associated data is permanently deleted and cannot be recovered. No refunds are issued for any unused portion of a billing period upon cancellation. See Section 11.5 for our full refund policy.
13.3 Termination by Zade Servers
We reserve the right to suspend or terminate your service at any time, with or without notice, including but not limited to the following reasons:
- Non-payment of due invoices
- Violation of these Terms or our Acceptable Use Policy
- Content or activity that threatens the security or performance of our infrastructure or other customers
- Any conduct we reasonably determine to be harmful to our network, reputation, or the wider internet
Where we terminate your service without cause, we will issue a pro-rata refund for the unused portion of your billing period within 14 business days.
13.4 Account Transfer
You may not transfer your contractual rights to another person without our prior written consent. Transfer requests must be submitted through our support system and require written agreement from both parties.
14. Resellers
If you resell our services to third parties, you remain fully responsible for ensuring those customers comply with these Terms and our Acceptable Use Policy. You must pass all relevant obligations on to your sub-customers. You are financially liable for violations committed by your sub-customers, and you agree to indemnify us against any resulting claims. You must inform us in advance if you operate a reseller or shared hosting environment so that appropriate abuse handling arrangements can be made.
15. Liability and Warranty Disclaimer
15.1 Disclaimer of Warranties
OUR SERVICES ARE PROVIDED “AS-IS” AND “AS-AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
15.2 Limitation of Liability
WE ARE NOT LIABLE FOR DAMAGES RESULTING FROM FACTORS OUTSIDE OUR REASONABLE CONTROL, INCLUDING INTERNET OUTAGES, UPSTREAM PROVIDER FAILURES, THIRD-PARTY SERVICE DISRUPTIONS, OR FORCE MAJEURE EVENTS (INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, ACTS OF GOVERNMENT, WAR, PANDEMIC, OR POWER GRID FAILURES).
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE FEES YOU PAID FOR THE AFFECTED SERVICE IN THE ONE (1) MONTH PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR LOSS-OF-PROFIT DAMAGES EXCEPT IN CASES OF GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT ON OUR PART.
15.3 Force Majeure
Neither party shall be held liable for failure to perform obligations under these Terms where such failure is caused by circumstances beyond that party’s reasonable control. Affected parties must notify the other as soon as reasonably practicable.
15.4 Indemnification
If your content, activity, or breach of these Terms results in claims, losses, or legal proceedings against us by third parties, you agree to indemnify and hold us harmless from all resulting damages, costs, and reasonable legal fees.
16. Governing Law, Dispute Resolution, and Arbitration
These Terms of Service, and any contractual dispute, billing issue, or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. This choice of law applies strictly to the contractual relationship between you and Zade Servers, independent of the physical location of the server infrastructure hosting your data.
Informal Resolution
Before initiating any formal proceedings, you agree to first attempt resolution by submitting a formal complaint through our support ticket system and allowing us a reasonable period — no less than 30 days — to respond and attempt resolution.
Binding Arbitration
If a dispute cannot be resolved informally, both parties agree that it shall be finally settled by binding arbitration on an individual basis, administered under the rules of the American Arbitration Association (AAA) or a mutually agreed equivalent. We will pay all AAA filing fees for claims under $5,000 USD. The arbitration shall be conducted in the State of Wyoming, or remotely by mutual agreement. The arbitrator’s decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted solely on an individual basis. You waive any right to bring or participate in any class action, collective action, or representative proceeding against Zade Servers.
Exceptions
Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
17. Queries and Complaints
All formal queries, billing disputes, and technical issues must be submitted through our official support ticket system:
You must be logged in to your account to submit a ticket linked to your active services.
When submitting a ticket, please include:
- A clear, descriptive subject line
- The Service ID or IP address in question
- A detailed description of the issue, including any error messages or steps to reproduce
- Relevant screenshots or log files, if applicable
We aim to acknowledge all tickets within 24–48 business hours. Complex technical or billing matters may require further investigation; we will keep you updated until a resolution is reached. Once resolved, tickets will be marked closed. If the issue persists, you may reopen the ticket within a reasonable timeframe.
Our social media and community channels (including Discord) are not monitored for formal support. Sensitive account matters will only be handled through the official ticket system.
