Zades Server's aim is to 24x7 Customer Support to Clients - 24 hours per day, 365 day per year. This is a 99.99% uptime guarantee Service Level Agreement which will serve as an agreement between Zade Servers and the Customer.
1. Network connectivity
5% of the renewal amount of the affected service, per 1 hour of downtime, up to a total of 100% of the total monthly invoiced amount paid by the customer will be paid in store credits.
2. Control panel unavailability
0.5% of the renewal amount of the affected service, per 1 hour of downtime, up to a total of 100% of the total monthly invoiced amount paid by the Customer will be paid in store credits.
Exclusions
This Service Level Agreement excludes scheduled maintenance, hardware upgrade and acts of God, including weather, natural disaster, or any other disaster outside of the control of Zade Servers.
Requirements
Any clients eligible for SLA compensation MUST make a ticket on our website within 30 days to be compensated.
